PRIVACY POLICY

This privacy policy sets out how Individual Restaurants uses and protects any information that you give to Individual Restaurants, when you use our restaurants, websites, or other services offered by Individual Restaurants. Individual Restaurants is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy. Individual Restaurants may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This privacy policy is effective from 26 November 2020.

WHAT WE COLLECT

We may collect the following information:

– name and job title – contact information including email address – date of birth – demographic information such as postcode, visit history, preferences and interests – other information relevant to customer surveys and/or offers – CCTV footage from within our restaurants What we do with the information we gather: We require this information to understand your needs, to continually improve the service we offer and, in particular, for the following reasons: – for internal recordkeeping, including processing table and event reservations – to send promotional emails about new products, events special offers or other information which we think you may find interesting using the email address you have provided or to notify you about changes or updates to any of our services – from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. – to process orders for collection and/or delivery where we provide takeaway services – to respond to any correspondence from you, to investigate complaints, queries, safety or security incidents to ensure we provide the best customer service and for any training purposes – to provide essential detection and prevention of fraud, theft and other criminal activities and to comply with our legal, regulatory and compliance obligations The law allows us to collect and use the information set out above for a number of reasons, including: – with your consent – to perform our contracts with you

Security and protecting your data outside the EEA

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online or store offline. Sometimes, in order to provide our services, we may need to share your personal data with third parties and suppliers outside the European Economic Area. If we do, we have procedures in place to ensure your data receives the same standard of protection it gets inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. This means any transfer of your personal data will follow applicable laws, and we’ll treat the information under the guiding principles of this privacy policy.